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Selected Consulting and Training Services
Quality Assurance – Companywide, within Functional Areas
Providing full QA of quality and reliability management throughout product progression, including
QA of the adequacy of product designs, process designs, and quality planning along with
All aspects of quality performance after final testing (packing, transport, storage, usage, maintenance).
Prepare and make available to customers the proof that the product is fit for use, comprising
A formal plan, specifying for all phases of product progression how fitness for use can be achieved.
A system of reviews to verify that the QA Plan, if followed, will result in fitness for use.
A system of audits to verify that the plans are actually being followed.
A system to provide data on the quality achieved.
Conduct of functional QA throughout development cycle, from marketing through to customer use, including
Marketing: Competitive assessments. Feasibility studies.
Product design development: Design review. Reliability analysis. Value engineering.
Supplier quality: Surveys. Quality surveillance. Technical support to improve QC program. Materials review.
Process design development / production: Design review. Process capability analysis. Preproduction trials / runs. FMEA for processes. Review of manufacturing planning. Process certification and control. Audit of production quality.
Inspection and test: Materials, processes, products. Test / measurement equipment. Inspector accuracy.
Customer relations: Qualification tests. Product auditing. Reliability assurance. Quality oriented assistance. Data feedback.
Consulting and training: Design / conduct training courses in various quality-oriented skills / tools. Analysis of chronic quality problems. Reliability analysis. Data collection, analysis, interpretation.
Verification activities, to confirm that, for example,
Design qualification has been accomplished.
Manufactured product meets established workmanship standards and conforms to specifications.
QA and manufacturing process data are analyzed to uncover needs for corrective actions.
Design changes have been incorporated and configuration accounting being accurate.
Conduct of quality reviews to verify the effectiveness of QC and QA programs / systems, such as
Design assurance program. Reliability assurance program. Yield control program. Quality cost program. Corrective action programs. Quality audit program and quality information feedback.
QA failure analysis system. Quality information system.
Review of design change control processes and the effectiveness of configuration management.
Conduct of quality surveys for detecting opportunities and unexpected threats, spanning the spectrum of functional departments involved in New Product Progression, including issues such as:
Examination of the product design specs from the standpoint of product fitness for use, completeness and freedom from ambiguity.
Examination of the manufacturing specifications and procedures, for similar reasons.
Review of customer quality complaints and action taken in diagnosis and remedy.
Study of inspection performance, inspector accuracy, test equipment accuracy, and other aspects of inspection integrity.
Product auditing, after completion of inspections: prior to shipment and thru to performance in field, comprising
Product reliability assurance tests and periodic sample reliability tests.
See also: “Acting in advisory / training capacities” at end of relevant sector in Page “Expertises Detailed”
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